DENCOWEAR LIMITED TERMS AND CONDITIONS
Effective Date: March 2025 (Updated for GDPR Compliance)
Welcome to Dencowear Ltd. ("we", "us", "our"). These Terms and Conditions ("Terms") govern your use of our website, ordering portal, products and services ("Services"). By accessing or using our website (
www.mydencowear.com) or placing an order with us, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not access our website or use our Services.
1. About Us
This website is operated by Dencowear Limited, a company registered in England and Wales (Company No. 02134112), with its registered office at Centrepoint Marshall Stevens Way, Trafford Park, Manchester, England, M17 1PP.
Our VAT number is 168857701
2. Online Store Terms
By placing an order through our website, you confirm that:
You are at least 18 years old, or have the consent of a parent or guardian if you are under 18.
You are legally capable of entering into binding contracts.
You will use our Services only for lawful purposes and in compliance with these Terms.
You may not use our products for any illegal or unauthorised purpose, including breaching copyright laws. You must not transmit any malicious code, viruses, or destructive software.
3. Our Contract With You
Your order is an offer to purchase our products. Once we confirm acceptance by sending an order confirmation email, a contract is formed.
We reserve the right to refuse or cancel orders at our sole discretion.
4. Products and Services
Descriptions, images, and specifications of our products are for illustrative purposes only. Colours may vary depending on your display settings.
We reserve the right to limit sales of our products or Services to individuals, businesses, or regions on a case-by-case basis.
Product availability and pricing are subject to change without notice.
We reserve the right to discontinue any product at any time.
5. Prices and Payment
Prices include VAT (where applicable) and are displayed in GBP (£).
Delivery charges are shown separately and will be confirmed at checkout.
Payment must be made in full at the time of ordering or via an approved customer account where applicable.
We reserve the right to refuse orders where payment cannot be authorised or verified.
6. Delivery
Delivery times are estimates only. We are not liable for delays outside of our control.
If we cannot deliver within 30 days of accepting your order, you may cancel and receive a full refund.
Risk passes to you upon delivery. Ownership passes once payment has been received in full.
7. Returns and Refunds
You have the right to cancel your order within 14 days of delivery under the Consumer Contracts Regulations 2013.
No refunds apply for bespoke, personalised, or customised goods.
Items must be returned in saleable condition and original packaging.
You are responsible for return costs unless goods are faulty.
Refunds will be issued within 14 days of receiving returned goods.
8. Accuracy of Information
We do our best to ensure product descriptions, pricing, and availability are accurate, but we do not guarantee that all information is error-free.
We reserve the right to correct errors or omissions without prior notice.
9. User Content and Feedback
If you submit content to us:
We may use it without compensation
It must not infringe third-party rights
It must not be unlawful or offensive
We reserve the right to remove content that breaches these Terms.
10. Third-Party Links
We are not responsible for third-party websites linked from our platform.
11. Optional Tools and Services
Third-party tools are provided “as is” without warranties.
12. Prohibited Uses
You agree not to:
Use the site unlawfully
Infringe intellectual property
Upload malicious software
Attempt to bypass security features
Collect personal data without lawful basis
We may terminate access for breaches.
13. Limitation of Liability
We are not liable for indirect or consequential losses.
Our liability is limited to the value of the order.
Nothing excludes liability for death, personal injury, fraud, or unlawful exclusions.
14. Indemnity
You agree to indemnify Dencowear Ltd. against claims arising from your breach of these Terms.
15. Intellectual Property
All website content is owned or licensed by Dencowear Ltd and may not be reproduced without permission.
16. Termination
We may suspend or terminate access if Terms are breached.
17. Governing Law and Jurisdiction
These Terms are governed by English law.
18. Changes to These Terms
We may update these Terms at any time. Continued use constitutes acceptance.
19. Data Protection and GDPR Compliance
We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Lawful Basis for Processing
We process personal data only where we have a lawful basis, including:
Performance of a contract (to fulfil your order)
Legal obligations
Legitimate interests (operating and improving our services)
Data We Collect
We collect only the minimum data necessary to process your order, typically:
Name
Delivery address
Contact details (including email address)
Use of Email Address
Your email address is collected strictly for order-related purposes only, including:
Order confirmation
Delivery updates
Customer service communication
We do not use your email address for marketing purposes unless you have explicitly opted in.
Data Minimisation
We only collect data that is necessary for the fulfilment of your order and provision of services.
Data Retention
Your data is retained only for as long as necessary to fulfil contractual and legal obligations (e.g. accounting records), after which it is securely deleted or anonymised.
Your Rights
Under GDPR, you have the right to:
Access your personal data
Rectify inaccurate data
Request erasure (“right to be forgotten”)
Restrict or object to processing
Data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)
20. Security of Data (SSL/TLS)
We take the security of your data seriously and implement appropriate technical and organisational measures to protect it.
Our website uses SSL/TLS encryption to ensure that all data transmitted between your browser and our servers is secure.
Payment transactions are processed through secure, PCI-compliant payment providers.
Access to personal data is restricted to authorised personnel only.
We maintain safeguards to prevent unauthorised access, disclosure, alteration, or destruction of personal data.
21. Contact Information
DENCOWEAR LIMITED
Mabgate Mills, Mill 2, Third Floor, Suite 2
Macaulay Street
Leeds
LS9 7DZ
United Kingdom
Company Registration Number: 02134112
