DENCOWEAR LIMITED TERMS AND CONDITIONS

Effective Date: March 2025


Welcome to Dencowear Ltd. ("we", "us", "our"). These Terms and Conditions ("Terms") govern your use of our website, ordering portal, products and services ("Services"). By accessing or using our website (www.uniforms4healthcare.com) or placing an order with us, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not access our website or use our Services.

1. About Us

This website is operated by Dencowear Limited, a company registered in England and Wales (Company No. 02134112), with its registered office at Centrepoint Marshall Stevens Way, Trafford Park, Manchester, England, M17 1PP.

Our VAT number is 168857701

You can contact us by email at customerservices@dencowear.co.uk or by phone on 0113 237 9010.

2. Online Store Terms

By placing an order through our website, you confirm that:

You are at least 18 years old, or have the consent of a parent or guardian if you are under 18.

You are legally capable of entering into binding contracts.

You will use our Services only for lawful purposes and in compliance with these Terms.

You may not use our products for any illegal or unauthorised purpose, including breaching copyright laws. You must not transmit any malicious code, viruses, or destructive software.

3. Our Contract With You

Your order is an offer to purchase our products. Once we confirm acceptance by sending an order confirmation email, a contract is formed.
We reserve the right to refuse or cancel orders at our sole discretion.

4. Products and Services

Descriptions, images, and specifications of our products are for illustrative purposes only. Colours may vary depending on your display settings.

We reserve the right to limit sales of our products or Services to individuals, businesses, or regions on a case-by-case basis.

Product availability and pricing are subject to change without notice.

We reserve the right to discontinue any product at any time.

Prices include VAT (where applicable) and are displayed in GBP (£).

Delivery charges are shown separately and will be confirmed at checkout.

Payment must be made in full at the time of ordering or payment is made on a customer account where applicable. We accept payment by credit/debit card and any other methods listed on our website.

We reserve the right to refuse orders where payment cannot be authorised or verified.

6. Delivery

Delivery times are estimates only. We are not liable for delays outside of our control.

If we cannot deliver within 30 days of accepting your order, you may cancel and receive a full refund.

Risk passes to you upon delivery. Ownership passes once payment has been received in full.

7. Returns and Refunds

You have the right to cancel your order within 14 days of delivery for any reason under the Consumer Contracts Regulations 2013.
No refunds apply for bespoke, personalised, or customised goods.

Items must be returned in saleable condition and original packaging.

You are responsible for the cost of returning the goods unless they are faulty.

Refunds will be issued within 14 days of receiving returned goods.

8. Accuracy of Information

We do our best to ensure product descriptions, pricing, and availability are accurate. However, we do not guarantee that all information is error-free.
We reserve the right to correct any errors or omissions and to change or update information without prior notice.

9. User Content and Feedback

If you submit suggestions, feedback, or other content ("User Content"), you agree that:

We may use, reproduce, modify, and publish this content without compensation.

Your content must not violate the rights of third parties or contain offensive or unlawful material.

We reserve the right to remove any content that violates these Terms.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, products, or services and do not endorse them.
You access third-party sites at your own risk.

11. Optional Tools and Services

We may provide access to third-party tools and services.
You acknowledge that we provide these "as is" and "as available" without warranties.
Your use of such tools is entirely at your own risk.

12. Prohibited Uses

You agree not to use our website or Services:

For unlawful or fraudulent purposes

To infringe intellectual property rights

To harass or harm others

To upload viruses or malicious code

To collect personal data without consent

To disrupt or bypass security features

We reserve the right to terminate your use of our Services for breaching these Terms.

13. Limitation of Liability

We do not guarantee uninterrupted or error-free access to our Services.
To the fullest extent permitted by law:

We are not liable for any loss of profit, revenue, or indirect/consequential losses arising from your use of our Services.

Our total liability in respect of any claim will not exceed the total amount paid by you for the relevant product or service.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any matter for which it would be unlawful to limit or exclude liability.

14. Indemnity

You agree to indemnify and hold harmless Dencowear Ltd., its directors, officers, employees, affiliates, and suppliers from any claim or demand made by any third party due to your breach of these Terms or your violation of any law or third-party rights.

15. Intellectual Property

All intellectual property on our website, including text, images, graphics, and logos, is owned by or licensed to Dencowear Ltd.
You may not reproduce, duplicate, copy, sell, or exploit any portion of our Services without our express written permission.

16. Termination

These Terms remain in effect until terminated by either party.
We may terminate or suspend access to our Services immediately without notice if you breach these Terms.
You may stop using our Services at any time.

17. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with English law.
Any disputes arising out of or related to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Changes to These Terms

We reserve the right to update or change these Terms at any time.
Changes will take effect immediately upon being posted on our website.
Your continued use of the Services following any changes constitutes acceptance of the revised Terms.

19. Contact Information

If you have any questions about these Terms, please contact us:
DEN-CO-WEAR LIMITED
14 Buslingthorpe Green
Leeds
LS7 2HG
United Kingdom
Email: customerservices@dencowear.co.uk
Telephone: 0113 237 9010
Company Registration Number: 02134112