Jan 1st 2025

This Site is operated by Dencowear Ltd, 14 Buslingthorpe Green, Leeds, LS7 2HG, UK. We are the data controller for our own activities (e.g. customer service and fulfilment) and may act as a data processor when providing services on behalf of institutions such as Sheffield Hallam University.

a) Device Information: Includes browser type, IP address, time zone, cookie data, and browsing activity.
 
 b) Order Information: Collected during checkout: name, billing/shipping address, payment details, email, phone number.
 
 c) Communication Data: Includes customer service interactions, contact forms, and emails.

- To fulfil orders and provide services
 - To communicate with you
 - To detect fraud and maintain security
 - To improve the website and user experience
 - To send marketing (with consent or where permitted by law)

We process your data based on:
 - Contractual necessity
 - Legal obligation
 - Legitimate interest
 - Consent

We only share your data with trusted service providers including:
 - Shopify – e-commerce platform
 - Payment processors – e.g. PayPal, Stripe
 - Delivery companies – e.g. DPD, Royal Mail
 - Analytics providers – e.g. Google Analytics

We may send marketing via email/SMS with your consent or where legally permitted. You can opt out anytime via the unsubscribe link or by replying STOP to SMS.

We use cookies to enhance user experience. You can manage cookies through your browser. Learn more at www.allaboutcookies.org.

Your data may be stored or processed outside the UK/EEA with appropriate safeguards in place (e.g. Standard Contractual Clauses or adequacy decisions).

We retain order data for up to 12 months, unless otherwise required by law or requested by you.

If you're based in the UK or EU, you may have the right to:
 - Access your data
 - Correct or delete your data
 - Restrict or object to processing
 - Withdraw consent
 - Request data portability
 - Complain to the ICO
 Email info@dencowear.co.uk to make a request.

We implement appropriate technical and organisational measures to keep your data secure, including encryption, firewalls, restricted access, and secure servers.

We may update this Privacy Policy to reflect changes to legal or operational requirements. The latest version will always appear here with an updated “Effective Date.”

If you have any questions about this Privacy Policy or want to exercise your rights, please contact:
 
 Privacy Compliance Officer
 Dencowear Ltd
 14 Buslingthorpe Green, Leeds, LS7 2HG, UK
 info@dencowear.co.uk